a) In case of physical products (such as digital content delivered on a tangible medium, hardware, merchandise, clothing and other goods):
Instructions for right to cancel
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in the case of multiple goods ordered by you in one order and delivered separately, on the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of cancellation, you must inform us (Nintendo of Europe GmbH, Goldsteinstraße 235, 60528 Frankfurt am Main, Germany, phone number: (+44) 0345 60 50 247 (United Kingdom), (+44) 0345 60 50 247 (Ireland), email address: store@nintendo.co.uk (United Kingdom), store@nintendo.ie (Ireland), store@nintendo.eu (all other countries)) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery ( with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
For shipping countries:
- Germany, Netherlands, Belgium, Austria, Czech Republic, Denmark, Estonia, Bulgaria, Croatia, Cyprus, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Sweden, you shall send back the goods or hand them over to us at Nintendo of Europe GmbH, c/o Arvato SCS Poland, Logicor Logistics Park, gate 1, Ul. Składowa 11, 62-023 Żerniki, Poland
- France, Italy, Spain, Portugal, Andorra, Gibraltar, Spain, Monaco, San Marino, Vatican City, Switzerland, Poland, Liechtenstein, you shall send back the goods or hand them over to us at Nintendo of Europe GmbH, c/o Arvato SCS, SMED 10, 10 Avenue de l’Europe, 77600 Bussy-Saint-Georges, France
- United Kingdom, Guernsey (Channel Islands), Jersey, Isle of Man, Ireland, you shall send back the goods or hand them over to us at Nintendo of Europe GmbH, c/o Arvato SCM UK Limited, Wilders Way, Kegworth, DE74 2BB, UK
without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
.b) In case of digital content which is not supplied on a tangible medium and in case of digital services:
Instructions for right to cancel
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of cancellation, you must inform us (Nintendo of Europe GmbH, Goldsteinstraße 235, 60528 Frankfurt am Main, Germany, phone number: (+44) 0345 60 50 247 (United Kingdom), (+44) 0345 60 50 247 (Ireland), email address: store@nintendo.co.uk (United Kingdom), store@nintendo.ie (Ireland), store@nintendo.eu (all other countries). of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
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The right of cancellation will expire prematurely in the case of contracts
- for the delivery of sealed goods, that for reasons of health protection or hygiene are not suitable to be returned, where the seal has been removed following delivery;
- for the delivery of sound or video recordings or software (such as PC and video games) in sealed packaging, where the seal has been removed following delivery;
- contracts for the supply of digital content where we supply digital content not on a tangible medium and where the contract places you under an obligation to pay: the cancellation right expires if we have begun our supply of the digital content after you have expressly consented that we can begin the supply before the cancellation period ends, you have acknowledged that you lose your right to cancel the contract in this circumstance and we provided confirmation of the contract;
- contracts for the supply of digital content where we supply digital content not on a tangible medium and where there is no obligation to pay: the cancellation right expires earlier if we have begun our supply of the digital content;
- service contracts where the contract places you under an obligation to pay: the cancellation right expires earlier if the service has been fully performed by us, the performance of the service began with your prior express consent, you acknowledged that you lose your right of cancellation once the contract has been fully performed and we provided confirmation of your consent;
- services contracts with no obligation to pay: the cancellation right expires earlier if the service has been fully performed by us.